Shipping policy

Last updated: July 17, 2026

This shipping policy outlines the terms of shipping, processing, and delivery for all orders placed with Southeast Fixtures. By placing an order, you agree to the following shipping terms.

1. Order Processing Time

All orders will be processed within 1-3 business days after payment confirmation. Orders placed on public holidays will be processed on the next business day. The processing includes order verification, quality inspection, and pre-shipment packaging preparation.

2. Delivery Area

We currently ship to most addresses within the United States. We do not support international shipping; please provide a valid residential or commercial street address to ensure successful delivery.

3. Delivery Time and Delivery

After your order is shipped, standard delivery takes approximately 3-7 business days, depending on your location and the logistics situation of the courier company. Delivery times are estimates and cannot be fully guaranteed due to factors such as peak season, weather delays, or carrier service adjustments. All orders are shipped by UPS.

4. Shipping Costs

All orders are eligible for free shipping.

5. Order Tracking

After your order is shipped, we will send you a shipping confirmation email with your tracking number and tracking link. You can track your package's delivery status in real time. If you do not receive updates, please check your inbox and spam folder.

6. Delivery Issues and Solutions

Lost or Missing Package: If your package is lost or shows as delivered but you have not received it, please contact our customer service team immediately. We will assist you in investigating with the carrier and providing a solution.

Damaged or Incorrect Goods: If you receive damaged, defective, or incorrect goods, please provide photographic or video evidence within 48 hours of receipt. We will arrange a replacement or solution based on the specific circumstances.

Incorrect Customer Address: If delivery fails or is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of reshipping.

7. Shipping Exceptions

We are not responsible for delays caused by external factors beyond our control, including but not limited to weather disasters, courier company service suspensions, customs inspections, peak holiday logistics periods, and force majeure events.

8. Unclaimed Packages

Undelivered, refused, or unclaimed packages will be returned to our warehouse and processed according to our return policy. Reshipment will incur a second shipping fee.

For any questions regarding our shipping rules, please contact us via email or phone during business hours.