Refund policy

Last updated: July 17, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@southeastfixtures.com. Please note that returns will need to be sent to the following address: 5404 New Peachtree Rd, Chamblee, GA 30341, United States.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@southeastfixtures.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain merchandise is not eligible for return or exchange under any circumstances.

Custom-made items, specially customized fixtures and tailor-ordered goods cannot be returned once production and arrangement are confirmed.

We do not accept returns for items damaged due to improper installation, incorrect operation, man-made damage, normal wear and tear, or damage caused by improper storage and use after delivery.

In addition, clearance sale items, promotional discounted goods and goods that have been assembled, installed or used officially are also non-returnable.

If you have any doubts about whether your product qualifies for return, please feel free to contact our customer service team in advance for confirmation.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once your refund request is reviewed and approved, we will submit the refund application within 2-3 business days. The actual fund arrival time is subject to the processing speed of your card issuing bank, generally takes 3-7 business days.